Stupendous!!!! Crown is the best car dealership in Lawrence, KS and the surrounding area. Their customer service and sales specialists exceeded all of our expectations in a dealership. They went far above and replaced a window motor and a speaker in our used vehicle we purchased in a quick and speedy fashion. Our sales specialist, Cody Chiles even drove back and forth from my current job to pick up our new truck to get the window motor repaired and provided a vehilce for me to utilize while the window motor was being repaired. I can't express enough how seemless this process was purchasing a vehcile from Crown. I HIGHLY recommend Crown!!! Thank you all! Derek adn Mindy Nicholson

On 3/23/12 we purchased a 2012 Toyota Camry XLE from Crown Toyota. We had originally requested a quote on line on a Sunday, the following day we received a call from Justin Hulshof. Justin did the final sale on our automotive purchase. Justin not only did an outstanding job before and during the purchase of the Camry but also followed up with us several times afterwards. Jacob Sacks also did a wonderful job with the final quote and any negotiations on the final purchase price. We are Team National members and feel Jacob treated us wonderfully. Dave Gero thoroughly explained the different types of Vehicle Protection plans that were available. Dave answered all our questions and concerns and was very patient by allowing us time to discuss which plan would best fit our needs. We are very pleased with the awesome service we received from Justin, Jacob and Dave. We traveled from Central Nebraska to ...Camry XLE from Crown Toyota. We had originally requested a quote on line on a Sunday, the following day we received a call from Justin Hulshof. Justin did the final sale on our automotive purchase. Justin not only did an outstanding job before and during the purchase of the Camry but also followed up with us several times afterwards. Jacob Sacks also did a wonderful job with the final quote and any negotiations on the final purchase price. We are Team National members and feel Jacob treated us wonderfully. Dave Gero thoroughly explained the different types of Vehicle Protection plans that were available. Dave answered all our questions and concerns and was very patient by allowing us time to discuss which plan would best fit our needs. We are very pleased with the awesome service we received from Justin, Jacob and Dave. We traveled from Central Nebraska to make this purchase and will recommend these gentlemen and Crowns Automotive to all our friends and family for vehicle purchases in the future. And lastly, we would definitely purchase another vehicle from theses outstanding gentlemen at Crowns Automotive. Thanks to all of you, Cheryl Dimmitt, GI NE

 I went in for a routine oil change, and when I went to pick up the Camry, Patrick in the Service Dept. informed me they had found my water pump was leaking. Since I only have 55000 miles on the car, I was concerned. He told me not to worry; my powertrain warranty covered it up to 60000 miles, so they would fix it at no charge. I was taken aback by his honesty and integrity! They could have waited for me to come back in 5000 mi. for my next oil change to tell me of the leak--then I would have had to pay for the repairs myself, as it would have been out of warranty. But they didn;t! I have dealt with this dealership over the last 20 yrs., and it continues to amaze me how fairly they treat their customers, with honesty and integrity, consistently over the years. Great customer service is found here!
 

 I am completely satisfied with my car buying experience at Crown Toyota/Scion. I was pleasantly surprised by a salesman named Cody Chiles. He was extremely honest, professional and most enjoyable was his laid back demeanor. He listened and met all of my needs for buying a vehicle; budget, mpg, reliability and appearance. From the first hand shake when I walked on the car lot to the hand shake as I was getting my used Scion XB to drive off the lot, Cody was there through the entire process. He patiently answered all my questions and supplied additional information as needed. The entire staff was great Cody, Zac, Jacob, Chris and the folks in the finance department. If you're looking for a vehicle Crown is the place to be! An excellent selection of vehicles and the staff to be with you through the entire process. Thanks again Cody!

I bought toyota RAV-4 from Cody Chiles . As an International student, stuying in Ku, Cody helped me a lot when I came into the store at the first time. He is pretty friendly. At that time, my spoken English was not that good. But, he helped me to understand everything like the warranty and stuffs like that. And he patiently listened what I said. I want to say thank you to cody for helping me out about everything besides cars and life in US

My 6th purchase from Crown Toyota! Its hard to find the level of service that I receive when I walk in the door. On Sept. 1st I purchased my new Avalon from Tristan Bland. He asked me if I could rate my experience on here and I gladly said, "ofcourse". This was easy for me because I contacted Tristan and set an appointment. He had several options for me and made sure that the car fit my budget and he matched my wants and needs to the perfect Avalon for me!! I am so happy and I would recommend Tristan and Crown Toyota to ANYONE! Thanks again Tristan! 

 Great Experience!!! I am from Kansas City but contacted Jonathan Pecinovsky at Crown Toyota online who made my sales experience very hassle free. He was able to get me the best deal on my new car! The whole process was very smooth and I didnt spend a lot of time at the dealership! Great service! Will definitely keep buying my cars from Crown Toyota and will recommend to all my friends!

Paul ‎ - Aug 31, 2011

I am a very deliberate and thoughtful purchaser. I appreciated that the sales person, Sean Kalist, and the sales manager gave me all the time I needed (a few weeks) to consider options and come to a conclusion about what I wanted and what would work for my budget. I never felt pressured, patronized or neglected. This was my first car buying experience were I didn't get irritated at tricks, pushy tactics or sales pitches, or feel that my careful analysis was a waste of their time. Job well done. And I love the car. 

I purchased my new Toyota from this Dealership. I have never been treated with such care and respect. Tristan Bland was my sales consultant. He recommened cars to me based on my lifestyle and didnt push anything on to me. This was so inviting because of the awful experiences I have had at OTHER Lawrence Dealerships! I wont even go to Kansas City anymore after my last experience there. Tristan took his time and had great follow up with me and was very professional. I told him my budget and what I wanted to accomplish. He exceeded my expectations from every aspect. I will return to this Dealership for ALL of my automotive needs. I know I

will send Tristan a thank you card along with the Owner and Tristans boss. Amazing experience!

WOW A++++ How can I possibly say enough about my experience! My salesman was extrodinary. Tristan Bland sold us our 2011 Tacoma. It was a better price than the Kansas City Dealers and blew the Topeka dealer out of the water! I would have paid more just to get the great customer service and expertise that Tristan provided. I am not someone that leaves a big tip when eating at a restaruant, but I couldn't help, but give Tristan a little extra just for exceeding my expectations with the whole process. I would recommend Tristan and Crown Toyota to all of my friends and family! Great Job to all!

 We'll be back, and soon.

 Best wishes,

Mark Hirschey

Miles and Randy

I just wanted to drop you note to say Thank You for our new car and the buying experience we had with Jake Sacks.

Mike is a Toyota retiree, which you know and we know that profits for you on this deal were small but we were treated by Jake like we were a customer buying retail.. It was a very pleasant experience for us. Jake was very patient, knowledgeable, thorough and fun. He pointed out every feature on the 2011 Camry Hybrid, set up my bluetooth for me and told me to call anytime with any questions. We were totally comfortable with Jake through the whole process. I also forgot to empty out a couple of pockets on my Avalon with a two very sentimental items for me and we got Jake at home Friday night and he got it all for me Saturday morning, another extra step that he took for us.

You have a great customer focused employee in Jake and I thought you should here the postives.

We have driven from Overland Park for all of our service with Carl and Tony for years, for our new car Mike would not consider going anywhere else.

Thanks so much for having such great employees for us to deal with. They are truly an asset to your dealership.

Sara and Mike Fisch

Hello Jacob,

It was truly a pleasure meeting and working with you today. You were super in every area today and lunch was a pleasant surprise too. Thank you. We enjoyed our time withyou today. You deserve the highest marks possible and we are honored to give you the highest grade A+ all the way. The highlander is magnificent. We just love it, it was initiated with country dirt and it still looks beautiful. We made the right choice and thank you for finding it for us. We walked in for the possibility of getting a used car, test driving a 2010 and driving away with a 2011! We were truly blessed today.

Sandy and Andy Lara
Thank you for all your help in making our dream of owning a highlander possible.  We can't thank you enough.

  Dear Sean Kalist I just wanted to Thank You again for the breakfast this morning for my office staff, and all of your help with purchasing my Rav4. We absolutely love it and I really enjoyed working with you. I will definitely recommend you to all my friends and family because the service I received was excellent. Thanks Again

Mr. Miles Schnaer, Once again, I am writing to inform you how much I appreciate your sales representative, Sean Kalist. A couple of years ago, we purchased a new Toyota Corolla at your dealership. Sean Kalist made that experience enjoyable and exciting. I recently retired and needed a truck to tow a light weight boat or camper. So, we gave Sean a call and told him what we needed. Sean and I test drove several vehicles, which interested me. Good gas mileage and power were very important. After driving several vehicles, Sean asked if I would like to try out the Toyota Tundra (4.6 liter engine). I was surprised to discover that the gas mileage between the Tacoma and Tundra was really close. So, I took the Tundra out for a spin. The Tundra (4.6 ltr engine) had plenty of power and the ride was extremely comfortable. I was so impressed with the Tundra's performance, I had to have one! The truck I wanted had to have the TRD package. Not only did Sean find one with the TRD package but in Super White (my favorite). I am ... I am writing to inform you how much I appreciate your sales representative, Sean Kalist. A couple of years ago, we purchased a new Toyota Corolla at your dealership. Sean Kalist made that experience enjoyable and exciting. I recently retired and needed a truck to tow a light weight boat or camper. So, we gave Sean a call and told him what we needed. Sean and I test drove several vehicles, which interested me. Good gas mileage and power were very important. After driving several vehicles, Sean asked if I would like to try out the Toyota Tundra (4.6 liter engine). I was surprised to discover that the gas mileage between the Tacoma and Tundra was really close. So, I took the Tundra out for a spin. The Tundra (4.6 ltr engine) had plenty of power and the ride was extremely comfortable. I was so impressed with the Tundra's performance, I had to have one! The truck I wanted had to have the TRD package. Not only did Sean find one with the TRD package but in Super White (my favorite). I am now driving my new 2011 Tundra purchased from your dealership. I love this Truck! I recommend Sean Kalist to my family and friends just because he is fun and honest to deal with. He never attempts to sell me a vehicle that I would not be happy with later on. Sean really listens to what I want and he works hard showing me what is available. Dealing with Sean Kalist is always fun and exciting. I look forward to purchasing my next vehicle, from him at your dealership  

 

After many months of searching not only for the right car but also the right price we found Crown Toyota and probably the best salesperson ever. Cody Chiles was our sales consultant and was very courteous and respectful of our needs and budget. Cody was very honest and upfront with us during the whole process. We had credit issues that could have made things difficult but the great team of financial people at Crown made buying our Camry a wonderful experience. During the whole process we were treated so well. We will definately call our sales consultant Cody Chiles when we are ready to buy our next car.

 

 Just bought our 4th car from Crown. I always feel welcomed into the dealership. My Salesman Cody Chiles always remembers us. He was available to answer questions whenever we had them. Cody allowed us as much time as we needed to find just the right car each time. He took the time to go over the different cars that we were interested in and explain the features of each of them, so that we made the most informed decision. Cody is a really friendly person and he doesn't put pressure on you to make a decision right away if you are not ready. Cody helped to make an already stressful process that much easier for us. The sales team really worked hard to get us in the price range that we needed to be in. We will be recommending Crown Toyota and more importantly our salesman Cody Chiles to all of our friends who are looking for a new car. Thanks to you all!!!

 I wanted a 4 Runner for 10 years and was finally able to buy one at Crown Toyota and particularly because of the assistance of my salesperson Chris Hess. My husband is deployed in Iraq (for the third time!) and dealerships other than Crown didn't want to do the paperwork needed in my situation. Chris Hess and the Crown team were willing to do everything needed and my 10 year dream was realized! I couldn't be happier and have recommended several people to Crown and Chris both because I believe in them and have learned that I can make $100 if one of my referrals buys a car there! Thanks, Chris and thank you Crown for helping my fulfill my dream of owning a Toyota 4 Runner.

 Miles,

 We met in early November when I took some photos of you in your office for the Lawrence Business Magazine.

 My wife Ann and I want to thank you for the generous offer you made to us and all the other Lawrence Chamber of Commerce members regarding the purchasing of a Toyota for the employee discount. We already took advantage of it leasing a new Prius V last Thursday. We had already made the decision to get the Prius V before we even received your offer so the timing could not have been better for us.

 David Wilson was a pleasure to do business with and we would not hesitate to purchase another vehicle through him. A nice, easy going, straight forward person. It could not have been easier.

 We still own our 2007 Prius we purchased from Crown Toyota new and are contemplating taking advantage a second time of your employee discount offer by trading in the 2007 for a 2012 model. We just want to put some thought into whether or not we need a second V or want to go with a Hatchback and its better gas mileage.

 Again, thanks so much for this generous offer and I hope others in the Chamber take advantage of it.

 Look forward to seeing you around town!

 A loyal customer,

 Steven Hertzog

Cole smith went above and beyond the call of duty to get price and the truck I wanted awsome